Royal Jordanian Airlines offers a well-structured and customer-oriented check-in process designed to accommodate passengers’ varying needs and ensure a smooth start to their journeys. The airline provides multiple convenient check-in options, including online check-in through its official website, mobile check-in via the Royal Jordanian app, self-service kiosks at select airports, and traditional staffed check-in counters. Online check-in is available starting 48 hours before the scheduled departure and closes one hour before the flight’s departure for most routes. This service allows travelers to easily access their bookings using their confirmation code or ticket number, select or change seats, provide essential travel documents such as passport and visa information, add baggage or other services, and receive an electronic boarding pass. For passengers traveling with only hand luggage, online check-in allows them to bypass the check-in counters and proceed directly to security and boarding, saving time and reducing airport stress. The Royal Jordanian mobile app enhances the check-in experience by offering an intuitive platform where passengers can manage their reservations, check in, and obtain mobile boarding passes that can be scanned at security checkpoints and boarding gates. The app also provides real-time flight updates, including notifications about gate changes, delays, or cancellations, keeping travelers informed throughout their journey. For passengers preferring or requiring in-person assistance, self-service kiosks are available at major airports served by Royal Jordanian, including Amman Queen Alia International Airport, the airline’s main hub. These kiosks, generally available from three hours before departure and closing one hour prior to takeoff, allow travelers to check in quickly, print boarding passes, and tag checked baggage without queuing at staffed counters. Staffed check-in counters continue to play an important role, especially for passengers who need special assistance, such as families traveling with infants, passengers with disabilities, those carrying oversized or special baggage, or travelers with complex itineraries. These counters open approximately three hours before departure and close one hour before the flight for international services, and about 45 minutes to one hour for regional flights. At staffed counters, Royal Jordanian personnel verify travel documents, including passports, visas, and any necessary health certifications or permits, which is particularly important for international travel given differing country regulations. The airline stresses that the name on the booking must exactly match the passenger’s travel documents to avoid complications at boarding or immigration. Passengers are advised to arrive at the airport at least three hours before international flights and two hours before regional or domestic flights to allow sufficient time for check-in, security screening, immigration procedures, and boarding. Boarding usually starts around 45 minutes before departure, with gates closing 15 to 20 minutes prior to the scheduled flight time. Royal Jordanian enforces these boarding cut-off times strictly to ensure on-time departures, and late-arriving passengers may be denied boarding even if they completed check-in. The boarding process is organized by boarding groups determined by fare class, frequent flyer status, and priority boarding options purchased. Premium class passengers and frequent flyer members enjoy priority check-in counters and early boarding privileges, providing a more comfortable and efficient experience. Baggage policies vary depending on the class of service and flight route. Economy Class travelers typically receive a checked baggage allowance of one or two pieces, depending on the fare and destination, while Business Class passengers benefit from more generous baggage limits. All passengers are allowed one carry-on bag plus a personal item, with size and weight restrictions strictly enforced. Additional or overweight baggage fees apply and can be paid during online check-in or at the airport. Baggage drop-off counters close about one hour before international flights and 45 minutes before regional flights, so passengers with checked luggage should plan to arrive early to avoid delays or issues. Royal Jordanian also offers specialized check-in services for unaccompanied minors, groups, passengers with special needs, and those traveling with pets, ensuring appropriate care and attention during the check-in process. The airline coordinates smoothly with partner airlines for connecting flights, providing through check-in and baggage transfer when applicable to facilitate seamless connections. At its main hub in Amman, Royal Jordanian maintains dedicated check-in zones for premium passengers and frequent flyer members to enhance service speed and comfort. In conclusion, Royal Jordanian Airlines delivers a check-in process that is flexible, user-friendly, and attentive to the diverse needs of its passengers. By offering various options including online and mobile check-in, self-service kiosks, and staffed counters, the airline enables travelers to choose the method most convenient for them. Timely arrival, preparation of travel documents, and utilization of Royal Jordanian’s digital tools help passengers avoid delays and start their journeys smoothly. The airline’s commitment to excellent customer service is evident in its efficient check-in operations, priority services for premium and frequent flyers, and personalized assistance for special cases, ensuring a positive and comfortable airport experience for all travelers flying with Royal Jordanian. |
