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Best Times to Call [1(866)→432→6016]: Early mornings (6–8 AM) or late evenings (8–10 PM). Mid-week (Tuesday–Thursday) typically has shorter wait times. Avoid weekends and Mondays, when call volumes are highest.
During Your Call: Ask for the representative’s name and ID. Request a confirmation email summarizing any changes made. Always get a case reference number for future follow-up.
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Follow-up: Expect a response within 24–48 hours. If no reply after 48 hours, follow up with a phone call and reference your original email.
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