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QuickBooks Error 1328 is a frustrating and fairly common error that typically appears during the installation, update, repair, or uninstallation of QuickBooks Desktop. You might see a message like:

“Error 1328. Error updating file C:\config.msi\PTXXX.tmp. It has probably been updated by other means, and can no longer be modified by this patch.”

This error often prevents users from completing an important process—whether you’re trying to update to the latest release, fix corrupted files, or reinstall QuickBooks after an error. Understanding the causes and knowing how to resolve it can save you from hours of technical frustration.

And if you’ve exhausted the usual fixes or don’t feel comfortable editing system settings, calling QuickBooks support at +1-(855)-954-6208 can connect you with certified professionals who can resolve the issue safely and quickly.

What Causes QuickBooks Error 1328?

Error 1328 usually stems from issues related to installation files, configuration settings, or Windows components that QuickBooks relies on. The most common causes include:

1. Corrupted or incomplete QuickBooks installation:
   If QuickBooks wasn’t installed properly or was interrupted mid-process, its installation files might be damaged, causing errors during updates or repairs.

2. Corrupted Windows system or config.msi files:
   The config.msi folder temporarily stores installation data. If any of these files are corrupted or locked, QuickBooks may not be able to modify them.

3. Interruption during an update process:
   Power loss or forced shutdowns during an update can damage patch files, resulting in Error 1328 when you try again.

4. Conflicting programs or antivirus software:
   Security software or background applications may block QuickBooks update patches, triggering the error.

5. Using an outdated or mismatched patch installer:
   If the patch you are applying is not meant for your specific version of QuickBooks, the system may reject it and show Error 1328.

Symptoms of QuickBooks Error 1328

• Update or installation process fails midway.

• QuickBooks crashes or freezes during startup.

• Error message specifically mentions a .tmp file or config.msi.

• You can’t uninstall, repair, or reinstall QuickBooks.

Step-by-Step Solutions to Fix QuickBooks Error 1328

1. Use QuickBooks Tool Hub to Run the Install Diagnostic Tool

The first and easiest step is to run the QuickBooks Install Diagnostic Tool, which can automatically detect and repair installation errors.

• Download and install QuickBooks Tool Hub from Intuit’s official website.

• Open Tool Hub and go to the Installation Issues tab.

• Click QuickBooks Install Diagnostic Tool and let it run.

• After it completes, reboot your system and try installing or updating QuickBooks again.

2. Manually Repair QuickBooks Installation

Sometimes, you may need to repair QuickBooks manually through Windows settings.

• Open Control Panel > Programs and Features.

• Select QuickBooks and click on Uninstall/Change.

• Choose Repair, then follow the on-screen instructions.

• Restart your computer after the process completes.

3. Rename the config.msi Folder

If the config.msi folder is corrupted or locked, you can rename it to allow QuickBooks to create a new one.

• Open File Explorer and go to the C:\ drive.

• Find the config.msi folder. (You may need to enable hidden files to see it.)

• Right-click it and choose Rename (e.g., change it to config.old).

• Restart your system and retry the installation or update.

4. Disable Antivirus and Security Software Temporarily

Sometimes, security programs interfere with installation or update processes.

• Temporarily disable antivirus software and firewalls.

• Retry the update or repair process.

• Re-enable your security software immediately afterward.

5. Use Selective Startup Mode

Using Selective Startup (a “clean boot”) can help prevent background programs from interfering.

• Press Windows + R, type msconfig, and hit Enter.

• In the General tab, select Selective startup and uncheck Load startup items.

• Go to the Services tab, check Hide all Microsoft services, and click Disable all.

• Click Apply > OK and restart your computer.

• Try to install or update QuickBooks again.

• Once done, revert the settings back to normal.

When to Call for Expert Help at +1-(855)-954-6208

If you’ve tried all the solutions above and still encounter QuickBooks Error 1328, it may indicate a deeper issue in your system’s registry, file structure, or installation logs. Don’t risk losing access to your business-critical financial data.

Calling +1-(855)-954-6208 connects you to QuickBooks-certified technicians who can:

• Perform remote troubleshooting and diagnosis.

• Clean up leftover installation files and registry keys.

• Manually apply patches and updates without error.

• Ensure your QuickBooks Desktop version is up to date and stable.

This professional assistance is especially useful if you’re running payroll, working across a network, or relying on QuickBooks for daily operations—any delay in resolution could impact productivity or compliance.

Final Thoughts

QuickBooks Error 1328 can be annoying, but it’s also a signal that something needs attention in your installation process or system setup. Fortunately, there are proven ways to fix it—whether through QuickBooks Tool Hub, manual repairs, or selective startup. But if you're not comfortable making system changes or the issue continues, don’t hesitate to call +1-(855)-954-6208 for real-time expert support.

Your accounting data is too important to risk—get it fixed right the first time with professional help.